Contact Center

Metanet offers comprehensive call center outsourcing services by integrating the CRM practice based on executives and experts with rich experience in outsourced contact center and CRM consulting.

We provide Total CRM service including, but not limited to CRM consulting, contact center agency services, and contact center facility rental services to offer the best value to our customers.

Overview
Owns optimal Interactive Contact Center
  • 5,500 seats in the Contact Center
Sufficient human resources
Workforce
Establishment of Contact center, retaining management specialist
  • Telemarketing and CRM consulting experts
  • Call Center Academy Trainer
  • Professional counselor and monitoring of OA
Stable management of call center counselors
Technology
Optimum customer Promotion through CRM technology
  • Customer modeling through data mining
  • Conducting a campaign according to product and analysis of customer preference
World Standard System Solution
  • IVR/FAX, TTS, ITI
  • Equipped with DB construction expertise
Process
Intelligence telemarketing operation processes
  • Systematic contact center building process TMRM
  • Manpower management process for the enhancement of work efficiency
Profit Contact Center operation processes
  • Optimal business-specific personal selection system
  • Maintaining excellent call quality through regular/constant training
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