MetaHUB is an intelligent contact center solution that enables integrated customer communication management by converging know-how about contact center consulting business and new technologies.
User-oriented design and convenience
Optimized operating system and stability
Expansion of work by applying new technology
An integrated contact center system based on the ALL SIP standard, which provides the visible IVR, 080 call blocking IVR, and intelligent caller identification service.
One-stop customer counseling service that links multi-channel counseling with internal and external systems.
Reflected UI configuration and business processes to improve the productivity of counselors, and provides monitoring and statistics systems, systems, and data management services.
A service to manage counselors’ job skills and for communication, which is equipped with the function of sharing counseling job knowledge, job test, and community function for communication with counselors.
A web/App chat counseling service that can be accessed from various platform environments. Supports Kakao Counseling Talk and Meta AI chatbot link. Customers can adopt a chat counseling service as a SaaS with a monthly fee without any burden of initial installation cost.
A chatbot service middleware platform that is composed of Chatbot Builder, which manages user inquiry analysis and answer composition, and understanding learning , Dialog Manger, which manages service process running and query history, and Chatbot Insight, which presents re-learning guides by analyzing the conversation results.
AIA Life Insurance, Shinhan Credit Card, Lotte Credit Card, Aon, CHUBB, Korea Rental Car Federation, Bithumb, Streami, Korbit, Green Car, Shipget, Samsung C & T, LF Tricycle, E-Land Mall, El Lotte, Interpark, Homeday Mall, OB Beer, Banillaco, Benefit, Benetton, Kakao, F & F, Shinil, Bosch, Ace Bed, Maeil Dairy, Sangha Farm, Yoons English School, Chungdam Language School, Z-Comma, Sigong Media, Gyeonggi-do Job Foundation, Good Neighbors